Refund policy

Return & Refund Policy

At Marnie Bags, we want you to shop with confidence. If something isn’t right with your order, we’re here to help. We offer a 30-Day Return & Refund Policy for eligible orders.

Eligibility for Returns & Refunds

You may request a return or refund within 30 days of receiving your order if:

Incorrect Product

If you receive the wrong item, please contact us and we will resolve the issue promptly.

Defective Product

If your item arrives defective or has a manufacturing issue, you may request a replacement or refund.

Damaged During Shipping

If your order arrives damaged, you may be eligible for a free exchange or refund. Please contact us immediately with photos of the damage.

Product Tampering

If your product shows signs of tampering, please notify us right away for investigation and resolution.

Please Note: Returns or refunds due to change of mind are not accepted.

Restocking Fees & Return Shipping

A 25% restocking fee may apply for returns made for reasons other than defects or shipping damage.

Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged upon arrival.

Order Cancellation & Transaction Fees

If you cancel your order or request a refund after payment processing, a 5% transaction fee may apply to cover payment processing costs.

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.

Please allow 7–15 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, contact us at:

Email: marniebags12@gmail.com

Please include your order number and issue details. Our support team will provide return instructions.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again.

Contact your credit card provider — processing times may vary.

Contact your bank for additional processing updates.

If you still have not received your refund, contact us:

Email: marniebags12@gmail.com

We’ll assist you as quickly as possible.

Sale Items

Sale items are covered under the same Return & Refund Policy as regular-priced products.

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us anytime:

Marnie Bags Support
Email: marniebags12@gmail.com

Thank you for shopping with Marnie Bags.
We appreciate your trust and are committed to your satisfaction.